Help Center

How do I respond to a booking change request as a customer?

    Sometimes, after a booking is confirmed, your captain will ask to change some details of their reservation. This is often to do with the date or time of the trip, or the number of guests.

    Once you receive a Booking Change Request, you'll have 48 hours to respond. Respond by following these steps:

    1. Go to your Bookings.
    2. Find the booking in question under the Awaiting Response section and click on View and Respond.
    3. Click Accept or Decline.
      • If you accept the request, the reservation will be automatically updated.
      • If you decline, the reservation will remain unchanged. 

    If you don't respond within 48 hours, the request will be automatically declined and the reservation will remain unchanged.

    In the event that the change will result in a difference in price, after accepting, you will either be refunded the difference in the deposit or you'll be asked to enter your payment details to pay any additional costs. 

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