Help Center

Angler Support

Get help finding a fishing trip that suits you, contacting your captain, and more.

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    • How do I use search filters?

      Search filters allow you to find the perfect charter for your next fishing trip. ...

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    • How do I save a charter I like?

      If you find a charter you like but aren't ready to book just yet, you can save it...

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    • How can I search for trips on wheelchair accessible boats?

      At FishingBooker, we want to make sure that your booking process goes smoothly. T...

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    • How do I book a trip?

      Booking a fishing trip on FishingBooker is easy. First, you can find a charter th...

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    • How long do I have to wait for the captain to reply to my booking request?

      Some captains prefer to approve booking requests manually to ensure they have all...

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    • What is the status of my reservation?

      To see the current status of your reservation, go to your  Bookings and you'll se...

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    • What happens if my reservation request is declined or expires?

      If your reservation request is declined by the charter operator or expires, meani...

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    • How does FishingBooker work?

      Interested in booking a fishing trip? Here’s how we work: FishingBooker is an onl...

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    • What is Instant Book?

      Instant Book is a feature that allows trips to be confirmed automatically without...

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    • What is pre-approval?

      If you've enquired about a certain trip or date, captains can send a pre-approval...

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    • Is fuel included in the price?

      Most trips on FishingBooker include fuel costs. If there is a fuel surcharge in a...

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    • Is there a toilet on board?

      You can see if the boat has an onboard toilet on the charter listing page. Scroll...

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    • What's the minimum age for children on the boat?

      Every captain is allowed to set their own policy when it comes to children on the...

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    • How do I see where the boat is located?

      Every charter's address is included on the listing page. The address is shown jus...

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    • Is fish cleaning included in the price?

      You can see if fish cleaning and filleting is included in the price of your trip ...

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    • What happens if we have bad weather?

      If your captain decides the weather conditions are unsafe, you can reschedule you...

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    • Can pickup be arranged?

      Each captain sets their own pickup policy. FishingBooker allows the following opt...

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    • Can I bring alcohol on my trip?

      Every captain can choose their own policy regarding alcohol on board. To see if a...

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    • How can I find out what's the weather like?

      If your selected date is less than seven days away, you can find out what the wea...

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    • Can I keep the catch?

      Each captain sets their own catch policy, depending on local restrictions and the...

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    • Do I need a fishing license?

      You can see if fishing licenses are included in the price of your trip on the cha...

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    • What type of equipment is included?

      You can see what equipment is included in the price on the listing page. Scroll d...

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    • Does my trip include drinks and snacks?

      Some captains provide drinks, snacks, and even lunch on their charters. You can s...

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    • Is there parking available?

      Parking availability depends on where you meet your captain to go fishing. You'll...

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    • Where do I meet the captain?

      You can find out where to meet the captain on the charter listing page. The addre...

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    • How much should I tip?

      Tipping is customary on fishing charters, especially in the United States. The in...

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    • How far out will we go?

      How far out you'll go on your trip depends on what you're fishing for and how lon...

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    • How do I know what's biting?

      To help you decide where and when to go fishing, FishingBooker provides informati...

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    • Is the boat pet friendly?

      It's up to the individual captain to allow pets on board. If you would like to br...

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    • What is the departure time?

      To check the departure time for a trip you are interested in, look at the text un...

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    • How do I change my booking as a customer?

      Booking Change Requests  allow you to make changes to reservations in terms of da...

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    • Can I change the number of people in my reservation?

      Captains usually don't mind when customers change the number of people on a trip,...

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    • What is a booking change request?

      A Booking Change Request is a request that can be sent by either the captain or c...

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    • How many times can I request to change my booking?

      You can place a  Booking Change Request  as many times as you want. Keep track of...

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    • When will I receive a response to my booking change request?

      Once you place a Booking Change Request, you will receive a response within 48 ho...

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    • How do I check the status of my booking change request?

      You can check the status of your Booking Change Request on the Bookings page of y...

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    • What happens if the boat I booked is unavailable but the Captain offered me a different one?

      If your captain reaches out to offer a different boat to the one you booked, you ...

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    • What happens with the reservation if the booking change request expires?

      If a  Booking Change Request is not responded to within 48 hours, it will expire....

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    • What happens with the reservation if the booking change request is withdrawn?

      When a Booking Change Request is withdrawn, the reservation remains as it was. Go...

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    • What happens with the reservation if the booking change request is declined?

      There are two possible outcomes when you place a Booking Change Request, dependin...

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    • How do I withdraw my booking change request?

      When you withdraw a Booking Change Request, your reservation will remain unchange...

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    • How do I respond to a booking change request?

      Sometimes, after a booking is confirmed, the other party will ask to change some ...

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    • How do I make a booking change request?

      Booking Change Requests allow you to make changes to reservations in terms of the...

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    • How do I contact the captain?

      Before You Book a Trip If you want to get in touch with the captain before placin...

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    • What do I do if I can't get in touch with the captain?

      To get in touch with your captain once you have a confirmed booking, you may use ...

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    • I forgot something on the boat. What do I do?

      If you left something behind on the boat, contact the captain . If you are travel...

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    • What should I do if the trip I booked doesn't meet my expectations?

      If the charter boat you booked doesn't meet your expectations, or you think there...

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    • What is the deposit?

      A trip deposit is money paid in advance to guarantee your reservation. When booki...

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    • When am I charged for the reservation?

      When you submit a reservation request FishingBooker collects your payment details...

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    • Can I pay the full price in advance?

      The default payment method on FishingBooker is a deposit payment of 10–30% of the...

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    • How do I pay the remaining balance?

      Unless you've already paid using  Online Payments , you'll pay the remaining bala...

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    • Is there a booking fee?

      FishingBooker does not charge booking fees or administrative fees to the charter ...

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    • Is there an additional credit card fee?

      There is no additional credit card fee when you pay the deposit for your trip thr...

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    • Is there a military discount?

      Some captains offer a military discount for active duty service members, veterans...

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    • Does FishingBooker sell gift certificates?

      FishingBooker does not sell gift certificates at this time, but we can provide yo...

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    • I have a Groupon discount. How do I use it?

      FishingBooker does not accept Groupon or other discount vouchers. If you have a G...

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    • How do I become an affiliate partner?

      Becoming a FishingBooker Affiliate Partner will allow your customers to browse an...

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    • What payment methods can I use to book a trip?

      To book a charter on FishingBooker you need to pay a deposit online. FishingBooke...

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    • How do I manage my payment methods as a customer?

      To manage payment methods on your FishingBooker profile, follow these steps: Go t...

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    • What currencies does FishingBooker accept?

      FishingBooker processes all transactions in US Dollars. If you own an account wit...

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    • What currencies does the captain accept?

      It's up to the captain to decide which currency they accept. If you're paying the...

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    • What is the Online Payments option?

      You can use the Online Payments option to pay the full amount of your trip online...

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    • How can I see if a captain has Online Payments as a payment option?

      You'll be able to see if a captain offers Online Payments when you reach the chec...

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    • Do I have to pay if my reservation request isn't accepted by the charter operator?

      If your reservation request isn’t accepted by the charter operator or expires wit...

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    • Why were my funds put on hold when I requested to book a trip?

      When requesting to book a trip on FishingBooker, you are asked to submit your pay...

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    • Why is there a charge on my card if my request was declined?

      Your payment may be temporarily authorized when you request a reservation. On som...

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    • What should I do if the captain asked me for more money than what was stated in my confirmation?

      If you book a trip on FishingBooker with the deposit option, part of the payment ...

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    • What happens if I violate the cancellation policy?

      If you cancel a reservation and violate the captain's cancellation policy, or don...

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    • What is the cancellation policy for my booking?

      Captains set their own cancellation policies that determine the circumstances in ...

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    • How do I file a best price guarantee claim?

      If you've found the same trip with the same charter operator cheaper elsewhere on...

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    • How do I cancel my trip?

      If you need to cancel your trip for any reason, you can do so any time before you...

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    • What happens if I need to cancel because of an emergency or unavoidable circumstances?

      You can cancel your booking at any time before your trip. Every cancellation requ...

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    • Can I cancel a reservation I made accidentally?

      There are two ways to cancel a reservation you made by accident, depending on whe...

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    • What do I do if my trip was canceled due to bad weather?

      If your captain decides the weather conditions are unsafe, you can reschedule you...

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    • What happens if the captain cancels my reservation?

      If the captain is responsible for the cancellation of your trip, you will receive...

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    • What happens if the captain doesn't show up for my trip?

      If the captain doesn't show up for your trip, FishingBooker will cancel your rese...

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    • Do I get a full refund if I cancel?

      If you cancel your reservation, a deposit refund is determined by the captain's c...

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    • When will I receive a refund?

      Once FishingBooker issues your refund, the time it takes for you to receive it de...

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    • My trip was canceled, but I still don't see a refund on my statement.

      If your captain was responsible for canceling your trip, or if  you canceled  in ...

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    • My card was stolen, how do I get my refund?

      If your trip was canceled and the refund has been issued to a stolen or lost card...

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    • I used my credit for a trip that was canceled. Can I use my credit for a future trip?

      If your trip was canceled due to one of the following reasons, you will be able t...

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    • How can I use my credit?

      You can use your credit as a discount for your next FishingBooker trip. Credits c...

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    • How can I leave and edit reviews on FishingBooker?

      Reviews help anglers decide which charter and which specific trip to book, and so...

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    • Who can leave a review on FishingBooker?

      Anyone who has been fishing on a trip with a captain listed on FishingBooker can ...

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    • Can I hide my name on the review?

      If you wish to hide your name partially or completely on a review you left on Fis...

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    • Can I leave a review if my trip was canceled?

      If your fishing trip was canceled, you will not have the option to leave a review...

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    • How do I create a profile?

      You can create a new account using your email address, Gmail account, or Facebook...

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    • How do I verify my phone number?

      To verify your phone number on your FishingBooker profile, please follow these st...

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    • How do I update my email address?

      Please do not create a new account if you want to use a different email address. ...

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    • How do I reset my password?

      Please do not create a new account if you forgot your password or want to change ...

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    • How do I deactivate or delete my account as a customer?

      If you're a customer and want to deactivate or delete your FishingBooker account,...

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    • Our Response to the COVID-19 Pandemic

      We understand that you may have questions about how your fishing plans will be af...

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    • COVID-19 Health and Safety Guidelines for Customers

      We understand you may have some questions about how to prepare for your fishing t...

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    • COVID-19 Health and Safety Guidelines for Captains

      In the wake of the COVID-19 pandemic, making sure you, your customers, and your c...

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    • I’m a captain. What happens if I have, or suspect I have, COVID-19?

      If you test positive or suspect you may have COVID-19, please  let us and your cu...

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