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I received an email telling me that I am missing a document but I already sent it. What should I do?

    If you received an email telling you that you need to submit a document, but you think you already sent it, it’s probably because of one of two reasons. Either the document you sent expired, or you sent an incorrect document.

    If you are not sure what to upload, please contact our Verification Specialists at, and we’ll be able to advise on how to verify your listing.

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