Captain Support

What is the Angler's Choice Award?

Please note that we're currently in the process of updating our requirements for ...

How do I list my business?

If you don't have an account In case you have not created the account yet, follow...

How do I choose my listing type?

When you create a FishingBooker listing, you'll be asked what type of listing you...

What happens once my listing becomes visible on FishingBooker?

Once you publish your listing and it becomes visible on FishingBooker, it will be...

What should I include in my description?

Along with your photos and trip packages , one of the main attractions of your li...

Why did my listing's description fill automatically?

Listing your charter might seem overwhelming, but we've got a simple way to make ...

How does FishingBooker work with me?

If you’re a charter operator, fishing guide, lodge owner, or outfitter, FishingBo...

What is the cost of listing on FishingBooker?

FishingBooker is not a subscription-based platform, and you can create your profi...

What is the commission?

The commission is a percentage of your trip price that you invest for each succes...

How does ranking work?

Ranking refers to the position of listings on FishingBooker's charter results pag...

What are FishingBooker's standards and expectations?

In order to help us provide an easy and effortless experience for you and for cus...

How do I report discrimination to FishingBooker?

As per our Rules and Guidelines, FishingBooker is opposed to all forms of discrim...

Where does FishingBooker stand on commercial fishing techniques?

FishingBooker supports sport and recreational fishing only. We don't allow the us...

Which websites can affect the Best Price Guarantee?

The Best Price Guarantee applies to the prices you offer on your personal website...

How does the Best Price Guarantee apply to my listing?

Click for sound Last but not least, when setting up your prices, ...

What is the realization rate?

The realization rate is the percentage of how many successful bookings you've had...

What is the reliability score?

The reliability score is a record of the bookings you've received from FishingBoo...

What are some safety tips I can follow?

We advise you to always follow your local safety regulations, but there are sever...

What is Priority Support?

Priority Support is offered to brand new captains on FishingBooker, along with th...

How will FishingBooker bring me bookings?

Our goal is to present your business accurately while making it as attractive as ...

How will I know if I get a booking?

As soon as you receive a booking, you will be notified immediately. When a custom...

How many listings do you have in my area?

You can check how many listings are published in your area by searching for your ...

What commission do captains give in my area?

The commission captains give to FishingBooker is the same as their trip deposit,...

How to ace your first booking with FishingBooker

Congratulations on your first FishingBooker booking! All the hard work in makin...

How do I update my Profile?

Your Profile introduces you to your customers. Here, you’ll see the option to add...

I accidentally signed up as a customer. Can I change my profile?

If you accidentally signed up as a customer, you can switch your profile to a cap...

Can I merge two or more accounts?

If you’ve accidentally created two accounts, it’s not possible to merge them into...

I am the new owner of a boat listed on FishingBooker. How do I take control?

If you are the new owner of a boat that is already listed on FishingBooker, you'l...

How do I deactivate my account as a captain?

To deactivate your FishingBooker account, follow these steps: Go to your Account ...

What does it mean if my account has been disabled?

FishingBooker may disable your account as stated in our Terms of Service . Your a...

How does FishingBooker communicate with me about my listing?

FishingBooker lets you know about important updates and questions about your list...

How do I change my default email address?

Please do not create a new account if you want to use a different email address. ...

Can I add multiple email addresses?

Users are currently unable to connect multiple email addresses to one FishingBook...

Can I add multiple phone numbers to my account?

Users currently cannot connect multiple phone numbers to one FishingBooker accoun...

Who do I report to if I have a suggestion?

We always love to hear from you, as your feedback helps us fix technical issues, ...

How do I contact the customer?

Contacting your customers is an essential part of providing a first-rate service....

How do I contact support as a captain?

If you are having issues with anything related to your FishingBooker profile or b...

How do I change my preferred language?

If you notice that FishingBooker is appearing in a different language or that you...

What is Priority Support?

Priority Support is offered to brand new captains on FishingBooker, along with th...

How do I add team members to my listing?

If you're a Charter Operator with crew members helping you run your business, our...

📢 Learn about In App Support

So far, you've been able to contact us via email or phone when you've had issues ...

📢 Acerca de la Asistencia desde nuestra aplicación

Hasta ahora has podido contactarnos a través de correo electrónico o llamada tele...

What is a ticket?

A ticket is a notification from FishingBooker. It appears on your dashboard whene...

How do I manage my notification settings?

Your notification settings allow you to decide whether you get notified by mail, ...

How do I view my profile statistics?

Profile statistics allow you to see how many times your listing has been viewed, ...

Why do I only see my competitors' ads?

FishingBooker's Marketing Team uses many different advertising features to attrac...

I want my Google ad removed. What do I do?

If you want us to stop advertising you on Google, but would like to continue bein...

I signed up but I can't login. What do I do?

If you can't log in to your FishingBooker account, it could be due to a couple of...

What should I do if I think someone has logged into my account?

If you think someone else has logged into your account, please contact us immedia...

Someone is misusing my content. Who do I report to?

If you find a listing on FishingBooker using your own original content, you can r...

How long does FishingBooker retain personal data?

FishingBooker retains personal data as long as your account is active and as long...

How do I add a widget to my website?

Widgets are a great way of advertising your business, and FishingBooker gives you...

What is the Angler's Choice Award?

The Angler’s Choice Award is FishingBooker’s way of bringing attention to outstan...

How do I get the Angler's Choice Award?

Please note that we're currently in the process of updating our requirements for ...

Are there any restrictions about what can be listed?

FishingBooker only allows recreational fishing activities to be listed on the web...

Can I list multiple boats on one listing?

Each listing on FishingBooker includes detailed information about the charter ope...

I run trips from multiple locations. How do I set my address?

Our system displays listings within a 40-mile radius of the address a customer se...

Is my listing’s address visible on FishingBooker?

Your listing address is one of the most important things for customers. That's wh...

I change my location depending on the season. How do I set up my listing?

If you run your trips from a single location for part of the year and then change...

How do I list another boat?

Because each listing on FishingBooker contains detailed information about a parti...

How do I set my seasonality so that trips are only available at a certain time of year?

If you are a seasonal guide and only operate during a certain time of year, you s...

How do I create a listing on FishingBooker?

In order to create a listing on FishingBooker, you need to have an account. To cr...

How do I set my trips up?

When setting your trips up, you should create a separate package for each t...

How should I choose my trip prices?

You are expected to charge the same amount as you charge outside of FishingBooker...

How do I change my rates?

Click for sound you can accept, which in turn will affect you...

How do I set up multiday trips?

Click for sound 6:41 #wistia_chrome_23 #wisti...

How do I change a trip so it's only available on certain days of the week?

last from the dock to dock. 3:25 3:29 If you only operate on certain days of the ...

How do I find and manage my price settings?

You can find information about your prices and manage them accordingly on the Man...

My trip price depends on the number of people in the group. How do I set this up?

If your trips are priced per person, then you'll want to set up an additional per...

How do I set the minimum number of guests for a shared trip?

‘per person,’ while for shared trips, you can only set the price for each individ...

How do I set a custom price for specific days, weeks, or months?

If you want to set a custom price for a season or specific date, such as a holida...

Can I offer a discount?

If you want to offer a discount to your customers, you can create a Special Offe...

How do I offer a special price for children?

It is not possible to set separate trip rates for children. However, you can incl...

My trip price will increase next season. What do I do?

You have full control over the prices on your listing. We understand that the cos...

What should I write in my trip description?

1:52 Customers choose trips based on the information you provide. Therefore, you ...

Can I add a special offer for the holidays?

If you want to add a special holiday offer, we recommend creating a seasonal trip...

Can I rearrange the order in which my trips appear?

FishingBooker automatically orders the trips on your listing based on individual ...

How do I change the departure time for my trips?

If you need to change the departure time for any of your trips, you can do so at ...

How do I delete a trip?

You can delete a trip from your offer at any time by following these steps: Go t...

How do I set my seasonality so that trips are only available at a certain time of year?

If you are a seasonal guide and only operate during a certain time of year, you s...

How do I add photos or videos to my listing?

Adding photos and videos to your listing helps you showcase your unique offer. Li...

Which photos bring in the most business?

There are several things you can do to improve your photos and show your business...

I did not add a photo to my profile, but one is visible. What do I do?

If you did not add a photo to your profile but you see one, it means that our tea...

Does FishingBooker provide a professional photography or video service?

FishingBooker doesn't currently provide professional photography services. Howeve...

How do I edit my listing details?

Keeping your details up to date is important because it provides a good customer ...

How do I duplicate my listing?

If you offer the same trips aboard the same boat in different locations, we can d...

How do I edit my listing’s address or map location?

To edit your listing's address or map location, you must enter the correct addres...

How do I adjust the commission?

The commission is the percentage of a trip price you invest in FishingBooker, and...

How do I update my cancellation policy?

To change your cancellation policy, follow these steps: Go to your Listings . Cli...

How do I set the minimum age policy?

If you want to let your customers know that you welcome children, or if you want ...

There is an error on the fish calendar. How do I report it?

If you find an error on a fishing calendar for a particular location, please cont...

How do I list another boat?

Because each listing on FishingBooker contains detailed information about a parti...

How do I report an error on my listing?

If you find a mistake on your listing, such as the wrong price, an outdated photo...

How do I change my business name?

It is essential for the title of your listing to accurately reflect the name of y...

Why did FishingBooker change my listing?

FishingBooker's team of professional writers is committed to making your listing ...

How do I change a locked listing?

If your description, trip description, or first photo is locked, it means that Fi...

Why is my description locked?

If your description is locked, that means our team has written a unique descripti...

Why are my trips locked?

If your trips are locked that means our team has written a unique description for...

Why is the first photo on my listing locked?

If your first photo is locked, it means our team has manually optimized the pictu...

Why has my listing been suspended?

If you see a note at the top of your listing stating that you're not currently ta...

How do I snooze my listing?

Snoozing your listing is a good option if you are a seasonal guide who doesn't wa...

How do I unpublish my listing?

If you no longer want your listing to appear on FishingBooker, you can always unp...

How do I republish my listing?

If your listing has been unpublished, you are always able to republish it. To rep...

Can FishingBooker deactivate my account?

FishingBooker can deactivate your account according to your agreement with our Te...

Why was my listing deactivated?

If your listing has been deactivated, it's most likely due to one of the followin...

How do I know if I received a booking request?

When a customer sends a booking request, you'll receive a text message to the pho...

How do I respond to a booking request?

After a customer sends you a booking request , you'll have 24 hours to respond. I...

How much time do I have to respond to a booking request?

When you receive a booking request , you will have 24 hours to accept or decline ...

What happens if I need to decline a booking request?

Sometimes you'll receive a booking request for a date or time slot that you're un...

How do I decline a booking request but offer alternative days/time slots?

If you've received a booking for a time that you're unavailable, or if you need t...

Why was a booking was confirmed without my approval?

A booking may be confirmed without your approval if: It was booked with Instant B...

How do I download information about my past bookings?

If you need to download information about your past bookings, such as for a 1099 ...

How do I send my customer a special offer?

Creating an offer allows you to customize a fishing trip for your customer to sui...

How do I respond to a booking change request as a captain?

Sometimes, after a booking is confirmed, your customer will ask to change some de...

How do I change the trip departure time?

To change the departure time of your trip, submit a Booking Change Request by fol...

Can I change the date of my trip?

You can request to change the date of your trip by making a Booking Change Reques...

How can I change the price of a pending or confirmed trip?

If you change your trip prices, the changes will only apply to future bookings. ...

Can I add additional fees to a confirmed reservation?

Additional fees can be applied: For amenities that are not marked as "included in...

What do I do if a customer wants to change the type of trip?

If a customer wants to change the type of trip they booked with you, you can eith...

What do I do if a customer wants to reschedule their trip?

If a customer wants to reschedule their trip, they can submit a Booking Change Re...

How do I check the status of my booking change request?

You can check the status of your Booking Change Request on the Bookings page ...

What happens with the reservation if the booking change request is withdrawn by the customer?

When a Booking Change Request is withdrawn or rejected, the original details of t...

How do I withdraw my booking change request?

When you withdraw a Booking Change Request, the reservation will remain unchanged...

How do I change my booking as a captain?

If you need to reschedule your trip date, change the departure time, number of gu...

How do I contact the customer?

Contacting your customers is an essential part of providing a first-rate service....

How does Instant Messaging work?

Instant Messaging allows customers to contact you through FishingBooker: When the...

Why was my Instant Message declined?

FishingBooker has several safeguards in place to protect both you and your custom...

What are Saved Responses and how do I use them?

Saved Responses are template messages you can create and use in your Instant Mess...

What do I do if the customer isn't answering?

If you're trying to get in touch with your customer and they haven't responded vi...

What should I do if a customer has unrealistic expectations about their trip?

If a customer has unrealistic expectations about their trip with you, politely in...

Can I contact customers after their trip?

If you need to get in touch with a customer after their trip, you can do so at an...

Why are phone numbers masked?

Masked phone numbers allow captains and customers to prepare for fishing trips wh...

What are Quick Replies and how do I use them?

Quick replies are template messages you can create and use in your Instant Messag...

What should I do if a trip was booked with an incorrect price or commission?

If you notice a trip was booked with an incorrect price or commission, you can c...

A customer showed up with more people than expected. What do I do?

You do not have to run trips with more people than specified in the booking confi...

A customer showed up intoxicated. What do I do?

You should never run a trip if you are unsure if it will be safe or not. It's com...

Can I deny someone service based on safety reasons?

You should never run a trip if you are not sure it will be safe. It's completely ...

My booking was canceled. Is the date still open for customers to book?

If a customer was responsible for canceling a booking with you, the date or trip ...

What Payout Methods are available?

For FishingBooker to transfer the funds of a deposit in the event of a breach of ...

Can I choose my payout currency?

FishingBooker currently processes payments only in US dollars. If you own an acco...

How do I add a Payout Method?

Your chosen Payout Methods determine how you'll receive the deposit in the event ...

How do I change the payment methods I accept?

FishingBooker allows you to allows you to set how you accept remaining balance pa...

How do I delete a payout method?

FishingBooker allows you to receive payouts via Bank Account, PayPal or Wire Tran...

How do I edit my payout methods?

In order to receive funds earned through FishingBooker, you must select your pref...

How do I collect the remaining balance in the app?

If a customer paid a deposit when booking, you now have the option to collect the...

How do I approve a payout?

When FishingBooker has a payout ready for you, we will create an invoice and send...

When will I get my payout?

If you have selected your payout method , you'll receive an invoice from FishingB...

How do I find my payout Information?

On your Payouts dashboard , you can find all information related to the status of...

How do I check the status of my Payout?

You can check the status of your pending payouts and find information on paid inv...

What is the minimum payout amount?

There is no minimum payout amount for PayPal, ACH, and Checks. If you're outside...

How do I give my customer a refund?

If you need to issue a refund to a customer, you are only responsible for refundi...

How do I reimburse a guest for a problem or missing amenity during their trip?

If an issue arises during a trip, or an amenity that was stated in the confirmati...

Do I need to give my customer a refund if they complain?

You do not need to give your customer a refund if they complain about their trip....

What is a reimbursement or chargeback?

When an Online Payment booking that had the entire amount charged and sent your w...

What Payment Models Are Available?

Standard Payment Model Commission as deposit This is the default payment model ...

How do I activate Full Upfront Payments?

Online Payment is currently available to US-based captains who are fully verified...

Can I receive bookings using the Full Upfront and Deposit options?

Adding Full Upfront payment doesn't mean that it automatically becomes the only p...

How long does it take for funds to show up on my account?

After a trip has taken place, the remaining balance of your trip price will be tr...

What is FishingBooker's cancellation policy?

When a booking is canceled, the deposit taken at the time of booking will be tran...

Will changing my cancellation policy affect already-booked trips?

When a customer books a trip with you, the cancellation policy at the time of boo...

What does it mean to enforce or waive my cancellation policy?

When a customer cancels a confirmed trip and breaches your cancellation policy, y...

Can FishingBooker cancel my upcoming trips?

FishingBooker rarely cancels upcoming trips without consulting you. The only situ...

What happens if I need to cancel a reservation?

Bad Weather and Boat Malfunction Cancellations Safety is of the utmost priority ...

I need to cancel a trip due to bad weather. What do I do?

If you need to cancel a trip due to bad weather, then your customer is eligible f...

What happens if I need to cancel due to an unavoidable circumstance or an emergency as a captain?

If you’re no longer able to go fishing due to circumstances that are unavoidable,...

How do I cancel if my boat has mechanical issues?

If there's a problem with your boat and you need to cancel, your customer is elig...

What happens if the charter my guest reserved is now unavailable but I am able to arrange a different boat for them?

If the alternative boat is listed on FishingBooker If the alternative boat is lis...

What should I do if a trip was cut short?

Depending on the reason why the trip was cut short, either you or the customer wi...

A trip was rescheduled due to bad weather. What do I do?

In order to protect both your and the customer's interests, it is important for F...

What happens if my customer cancels?

If a customer requests to cancel their reservation, we will process the request a...

What happens if my customer cancels because of an emergency or unavoidable circumstances?

If your guest's booking is covered by our extenuating circumstances policy , they...

A customer did not show up for their trip. What do I do?

If a customer hasn't shown up for their trip, make sure to contact them and conta...

What is FishingBooker's cancellation policy?

When a booking is canceled, the deposit taken at the time of booking will be tran...

How do I update my calendar?

Updating your calendar lets customers see and book the dates that you are avail...

How do I update multiple calendars at once?

If you have more than one listing, you can update calendars for all of them at on...

How do I block a half day using the calendar?

In order to block off a morning or afternoon on the calendar, follow these steps:...

How do I set my seasonality so that trips are only available at a certain time of year?

If you are a seasonal guide and only operate during a certain time of year, you s...

How do I report an error on my calendar?

If you're experiencing issues with your calendar, please contact us , and we'll b...

How do I update the calendar for shared trips?

If you have a shared trip available, but someone has already taken one or more of...

My booking was canceled. Is the date still open for customers to book?

If a customer was responsible for canceling a booking with you, the date or trip ...

How do I add a note to my calendar?

Adding private notes to your calendar help provide reminders and tips concerning ...

How do I add my bookings to other online calendars?

Adding individual bookings manually If you use Google Calendar to manage your dat...

Why can't I make a day available?

Sometimes, you may encounter difficulties when attempting to make a specific day ...

How do I access and edit my availability settings?

1:54 #wistia_chrome_23 #wistia_grid_7...

What are the benefits of Instant Book for captains?

Instant Book is a feature that allows customers to instantly book a trip with you...

How do I turn Instant Book on or off?

Click for sound 1:54 0:56 #wistia_c...

What happens if I cancel an Instant Book reservation?

If you have enabled Instant Book on your listing, you are expected to keep your c...

How do I link my FishingBooker calendars?

If you have one boat but manage multiple listings in different locations or if yo...

How do I sync my FishingBooker Calendar with my Google Calendar?

If you use Google Calendar on your phone or your website, it is possible to conne...

How do I import my online calendar to my FishingBooker calendar?

When you import an online calendar to FishingBooker, our system will automaticall...

How do I find my Google Calendar link?

There’s now an easier and better way to connect your FishingBooker & Google...

How do I find my Apple Calendar link?

You need a public address in iCal format to import a calendar to FishingBooker. F...

How can I export my FishingBooker calendar?

If you want to export your FishingBooking calendar so your bookings can appear in...

What is verification and how can I get verified?

Being verified means that our Compliance Team has checked your documentation, and...

Why do I have to verify?

Verification is necessary because FishingBooker only works with legitimate charte...

How does being verified affect my listing?

When you verify your profile by sending us your credentials (Captain's License, L...

How does being verified influence my listing?

When you verify your profile by sending us your credentials (Captain's License, L...

How do I edit and verify my phone number?

To verify your phone number, follow these steps: Go to your Profile . Scroll down...

Is providing identification to FishingBooker secure?

Providing identification to FishingBooker is completely secure. FishingBooker use...

How can I report a captain who is not verified?

If you have a reasonable suspicion that a captain listed on FishingBooker is not ...

How do I join FishingBooker as a company and manage company info on an account?

If you are a charter operator who works with several captains, simply select the ...

Verification of your Stripe Connected Account

Why do we ask for your Tax ID number? FishingBooker processes online payments t...

Why does FishingBooker require business information from guides?

At FishingBooker, we strive to create a safe and secure marketplace for both angl...

Do I need to update my documents every year?

You only need to update your documentation on FishingBooker when you renew a docu...

I received an email telling me that I am missing a document but I already sent it. What should I do?

If you received an email telling you that you need to submit a document, but you ...

I was asked to renew only some of my documents, not all. Why?

In order to make sure that we only work with licensed captains, we use publicly-a...

I can't upload my documents. Can I send them some other way?

In the event that you’re having difficulty uploading your documents, you can emai...

I only fish in federal waters, why are you asking for my local license?

If you fish in federal waters and not state waters, you still need a state-issued...

Why do I have to re-upload my documents if I was already verified?

When your documents expire, you are no longer fully verified. As circumstances an...

I don't have all my documents currently, can I upload them later? Will my listing be visible?

To make your listing visible on FishingBooker, you need to submit a Photo ID and ...

I have multiple listings/boats/captains. Do I have to upload documents for all of them?

Sometimes, you may fish from different locations, own different boats, or have di...

I don't need one of the documents you are asking for, can I still get verified?

If we’ve asked you for a specific document, but it’s not required in your state/c...

I've uploaded all my documents but I still see "Pending" on my verification status. Why is this?

If you see"Pending" as your verification status, it means that our Verification t...

How do I upload my verification documents?

In order to be verified on FishingBooker, you’ll need to upload your credentials ...

What documents do I need to provide to be listed on FishingBooker?

In order to become verified on FishingBooker, you'll need to provide the followin...

What documents do I need to be verified in my state?

Florida Saltwater Fishing If you are fishing in saltwater in Florida, you need to...

What do I need to upload if I run fishing trips in federal waters?

If you run trips further than 9 miles offshore in the Gulf of Mexico, you will ne...

What do I need to upload if I run fishing trips in Texas?

Saltwater Fishing If you run fishing trips in saltwater in Texas, you need to pro...

What do I need to upload if I run fishing trips in North Carolina?

Saltwater Fishing If you run fishing trips in saltwater in North Carolina, please...

What do I need to upload if I run fishing trips in South Carolina?

Saltwater Fishing When running fishing trips in saltwater in South Carolina, you ...

What do I need to upload if I run fishing trips in Alabama?

Saltwater Fishing If you run saltwater fishing trips in Alabama, you must provide...

What do I need to upload if I run fishing trips in Louisiana?

Saltwater Fishing If you are running saltwater fishing trips in Louisiana, you'll...

What do I need to upload if I run fishing trips in Maryland?

Saltwater Fishing When running saltwater fishing trips in Maryland, you need to p...

What do I need to upload if I run fishing trips in Michigan?

Great Lakes If you run fishing trips in any of the Great Lakes that border Michig...

What do I need to upload if I run fishing trips in Ohio?

Navigable Waters If you are running fishing trips in navigable freshwater in Ohio...

What do I need to upload if I run fishing trips in California?

Saltwater Fishing If you are running saltwater fishing trips in California, you'l...

What do I need to upload if I run fishing trips in Oregon?

Saltwater Fishing If you run saltwater fishing trips in Oregon, you'll need to pr...

What do I need to upload if I run fishing trips in Massachusetts?

When running fishing trips in Massachusetts, you have to provide the following do...

What do I need to upload if I run fishing trips in New York?

Saltwater Fishing When running fishing trips in New York state marine districts, ...

What do I need to upload if I run fishing trips in Pennsylvania?

If you run fishing trips in Pennsylvania, you'll need to provide the following do...

What do I need to upload if I run fishing trips in New Jersey?

When running fishing trips in New Jersey, you have to provide the following docum...

What do I need to upload if I run fishing trips in Puerto Rico?

If you run fishing trips in Puerto Rico, you'll have to provide the following doc...

What do I need to upload if I run trips in Georgia?

Saltwater Fishing If you are running fishing trips in saltwater in Georgia, you n...

What do I need to upload if I run fishing trips in Australia?

When running fishing trips in Australia, the documentation you need to provide in...

What do I need to upload if I run fishing trips in New Zealand?

If you run fishing trips in New Zealand, you'll need to provide the following doc...

What do I need to upload if I run fishing trips in Canada?

When running fishing trips in Canada, the documentation you need to provide to be...

What do I need to upload if I run fishing trips in South Africa?

If you're running fishing trips in South Africa, you'll have to provide the follo...

What do I need to upload if I run fishing trips in Mexico?

If you run fishing trips in Mexico, you'll need to provide the following document...

What do I need to upload if I run fishing trips in Costa Rica?

If you run fishing trips in Costa Rica, you'll need to upload the following docum...

What do I need to upload if I run fishing trips in Panama?

If you run fishing trips in Panama, you'll have to provide the following document...

What do I need to upload if I run fishing trips in the Dominican Republic?

If you run fishing trips in the Dominican Republic, you'll have to provide the fo...

What do I need to upload if I run fishing trips in Puerto Rico?

If you run fishing trips in Puerto Rico, you'll have to provide the following doc...

Can I join FishingBooker as a booking agent?

FishingBooker only works with captains, guides, charter operators, and lodges. We...

How do I get tipped through FishingBooker?

Tipping is an important part of all service industries, and charter fishing is no...

I'm concerned about privacy. Do you sell the data of your users to third parties?

FishingBooker requires valid documentation in order to make sure that only legiti...

What is the Best Price Guarantee?

FishingBooker's Best Price Guarantee ensures that every trip advertised on our we...

Southeast For-Hire Integrated Electronic Reporting Program (SEFHIER)

What is SEFHIER? The Southeast For-Hire Integrated Electronic Reporting (SEFHIER)...

My badge says Basic check, what do I have to do to get an Enhanced check (fully verified)?

After your documents have been checked by our team, your listing will be awarded ...

I am federally permitted but don't have the badge. How do I get it?

If you hold Federal Permits but your listing does not reflect this, please contac...

Why is my verification badge not visible anymore?

You can lose your "Enhanced Check” verification badge if your documents expire. ...

How do reviews work?

Reviews are a great way to attract more customers. After any trip booked through ...

How do star ratings work?

In addition to leaving a written review, customers can give captains a star ratin...

How do I invite my own customers to leave a review?

Reviews are an important way for you to build up credibility. That's why FishingB...

Can I copy my reviews from Facebook to my listing?

It is not currently possible to copy Facebook reviews to your FishingBooker profi...

Can I move a review from one listing to another?

While it's not currently possible to move reviews from one listing to another, yo...

How long do I have to respond to a review after it has been posted?

Once a customer leaves a review you have 30 days to reply to it, should you wish....

Can I delete or respond to a review I disagree with?

You can reply to every review on your listing, but you cannot delete them. It's o...

Why did I get a review stating that the trip was canceled?

If you had to cancel a trip and FishingBooker determined that it could have been ...

Can I edit a review reply that I wrote?

You can edit a review reply up to 30 days after the review is posted. After 30 da...

How do I add a fishing report?

Fishing reports are a great way to let potential customers know when's good to co...

What are the benefits of adding fishing reports regularly?

Adding fishing reports regularly will give you a temporary ranking boost on our w...

Introducing Quick Replies: Say More with Less Effort

We're thrilled to introduce Quick Replies, a messaging feature designed to save t...

What is FishingBooker Direct?

FishingBooker Direct is a commission-free booking integration tool for captains ...

What is the IM Away Status? (Early Access)

Communicating with customers can pose certain challenges, as your availability ma...

How do I get started with FishingBooker Direct?

To be eligible for FB Direct, you must have Online Payments enabled on at least o...

What is the Opportunity Center?

FishingBooker has introduced a groundbreaking feature to empower captains to enha...

What are the "Just listed" and "Just added to our fleet" badges?

Introducing the Badges: Enhanced Visibility and Ranking Boost When you publish yo...

Why is FishingBooker switching to Stripe Connect?

Stripe is a renowned company that provides a comprehensive set of tools for onlin...

What is the offline mode in the FishingBooker for Captains app?

Instant access, anytime, anywhere: Offline access to booking details on the app. ...

New place to manage your payment settings

Managing your payout methods and listing payment settings is now a lot easier. Fo...

How to integrate FishingBooker Direct to your website

FishingBooker Direct allows you to receive and manage trips from direct guests at...

Adding Direct to your Wix website

Follow these steps to add Direct to you Wix website. Step 1: Add integration code...

Adding Direct to your GoDaddy website

If you'd like to add Direct widget to your GoDaddy website please follow these ...

What is 'Invite to Book'?

The "Invite to Book" feature is designed to help captains receive additional trip...

How much does FishingBooker Direct cost?

FishingBooker Direct trips don’t come with commission fees, but they do have a sm...

How do I add a FishingBooker Direct link to Instagram?

Adding a custom link to your Instagram bio is a great way to direct your follower...

How do I add a FishingBooker Direct link to Facebook?

Pinning a link to your Facebook profile allows you to highlight your Direct booki...

Find out how to list your business on FishingBooker, get customers, and more.

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What is the Angler's Choice Award?

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📢 Learn about In App Support

📢 Acerca de la Asistencia desde nuestra aplicación

What is a ticket?

How do I manage my notification settings?

How do I view my profile statistics?

Why do I only see my competitors' ads?

I want my Google ad removed. What do I do?

I signed up but I can't login. What do I do?

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Someone is misusing my content. Who do I report to?

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Are there any restrictions about what can be listed?

Can I list multiple boats on one listing?

I run trips from multiple locations. How do I set my address?

Is my listing’s address visible on FishingBooker?

I change my location depending on the season. How do I set up my listing?

How do I list another boat?

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How do I create a listing on FishingBooker?

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How do I change my rates?

How do I set up multiday trips?

How do I change a trip so it's only available on certain days of the week?

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My trip price depends on the number of people in the group. How do I set this up?

How do I set the minimum number of guests for a shared trip?

How do I set a custom price for specific days, weeks, or months?

Can I offer a discount?

How do I offer a special price for children?

My trip price will increase next season. What do I do?

What should I write in my trip description?

Can I add a special offer for the holidays?