Help Center

How do I file a best price guarantee claim?

    If you've found the same trip with the same charter operator cheaper elsewhere online after booking, you can file a Best Price Guarantee claim. This will help us review the captain's profile and ensure that you don't get unfairly charged. 

    To file a Best Price Guarantee claim, follow these steps:

    1. Go to the Best Price Guarantee page.
    2. Review the Best Price Guarantee checklist to ensure your claim is valid.
    3. If you determine your claim is valid, click Apply now.
    4. Fill out the application.
    5. Click Submit Application.

    Show me where on desktop

    Show me where on mobile

    All Best Price Guarantee claims are processed within three business days. Once processed, we'll contact you via email.

    Was this article helpful?

    Related Articles

    • What happens if the boat I booked is unavailable but the Captain offered me a different one?

      If your captain reaches out to offer a different boat to the one you booked, you ...

      Read More
    • What happens if I violate the cancellation policy?

      If you cancel a reservation and violate the captain's cancellation policy or don'...

      Read More
    • Can I cancel a reservation I made accidentally?

      There are two ways to cancel a reservation you made by accident, depending on whe...

      Read More