Help Center

A customer did not show up for their trip. What do I do?

    If a customer hasn't shown up for their trip, make sure to contact them and contact us, so that we can try and get in touch with them. If they still don't show up, you have up to 30 days to report a cancellation. 

    To report that your customer didn't show up, follow these steps:

    1. Go to your Bookings.
    2. Filter the bookings by selecting Done.
    3. Find the booking in question and click View Details.
    4. Click Report cancellation.
    5. Provide any necessary additional details in the text box.
    6.  Click once again on Report cancellation.

    Once we receive your cancellation report, we'll process it within 48 hours. Since the customer didn't show up for the trip, we will send their deposit to you.

    If you have any questions about the cancellation process, please contact our Customer Service.

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