Topics and Articles
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Methods
- What Payout Methods are available?
- Can I choose my payout currency?
- How do I add a Payout Method?
- How do I change my default Payout Method?
- How do I change the payment methods I accept?
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Payouts
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Refunds
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Online Payments
- What is Online Payments?
- How do I know if I’m eligible for Online Payments?
- How do I activate Online Payments?
- Can I receive bookings using the Online Payment and deposit options?
- How long does it take for an Online Payment to show up on my account?
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Cancellation Policies
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My Cancellations
- What happens if I need to cancel a reservation?
- I need to cancel a trip due to bad weather. What do I do?
- What happens if I need to cancel due to an unavoidable circumstance or an emergency as a captain?
- How do I cancel if my boat has mechanical issues?
- What happens if the charter my guest reserved is now unavailable but I am able to arrange a different boat for them?
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Customer Cancellations