If a customer requests to cancel their reservation, we will process the request according to your cancellation policy.
If your policy is not breached
If a customer requests to cancel a trip without violating your cancellation policy, FishingBooker will issue them a full refund of their deposit payment.
In the event that they paid in full using Online Payments, we will return the whole amount of the trip cost.
If your policy is breached
You will then be able to retrieve the deposit by approving a payout from the booking.
If the customer paid in full using Online Payments, we will return the rest of the money (everything except the deposit sum) to them.
If the customer requests a cancellation due to bad weather while breaching your policy, we will check with you before processing the cancellation request and issuing a refund.
The customer will get a refund of their deposit only if you confirm the trip was canceled due to bad weather.