Help Center

What do I do if my trip was canceled due to bad weather?

    If your captain decides the weather conditions are unsafe, you can reschedule your trip or cancel it for a full refund. 

    As we need to confirm these cancellations with captains directly, we suggest that they initiate bad weather cancellations.

    If, for any reason, they are unable to cancel the trip themselves, you can cancel by following these steps:

    1. Go to your Bookings.
    2. Find the booking you need to cancel and choose View details.
    3. Select Cancel Booking.
    4. From the dropdown menu, choose Bad weather conditions.
    5. Choose Next until you reach the last cancellation screen.
    6. Select Yes, cancel.

    Once we confirm the cancellation with the captain, we will process a full refund of your deposit.

     

    Show me the steps on desktop

     
     

    Show me the steps on mobile

     

     
     

    Was this article helpful?

    Related Articles

    • How do I cancel my trip as a customer?

      If you need to cancel your trip for any reason, you can do so any time before you...

      Read More
    • What is the cancellation policy for my booking?

      Captains set their own cancellation policies that determine the circumstances in ...

      Read More
    • What happens if the captain cancels my reservation?

      If the captain is responsible for the cancellation of your trip, you will receive...

      Read More