If you report suspicious or inappropriate behavior, our Support team will review it promptly and carefully.

Reports may include situations where a customer:

• Pushes for off-platform communication
• Sends suspicious links or phishing attempts
• Requests side deals that bypass the platform
• Acts in an abusive or inappropriate manner

What happens after you submit a report?

Your report is sent directly to our Support team for priority review.

Because reports often involve potential Terms of Use violations or phishing attempts, they are handled with urgency.

Our team will:

• Review the report and message history
• Investigate the account activity
• Take appropriate action if a violation is confirmed

Response time

We aim to review and respond to all reports within 1 business day at the latest, and frequently much sooner.

If additional details are needed, we’ll contact you directly.

What actions can be taken?

Depending on the severity and findings, actions may include:

• Restricting account activity
• Temporary suspension
• Permanent removal from the platform

All actions are taken in line with our Terms of Use to protect the integrity of the marketplace.

If you notice suspicious behavior, please report it. Acting quickly helps us protect both captains and customers and maintain a safe, trusted platform.