Topics and Articles
- How do I know if I received a booking request?
- How do I respond to a booking request?
- How much time do I have to respond to a booking request?
- What happens if I need to decline a booking request?
- How do I decline a booking request but offer alternative days/time slots?
- How do I respond to a booking change request as a captain?
- How do I change the trip departure time?
- Can I change the date of my trip?
- How can I change the price of a pending or confirmed trip?
- Can I add additional fees to a confirmed reservation?
Communication with Customers
- How do I contact the customer?
- How does Instant Messaging work?
- Why was my Instant Message declined?
- What are Saved Responses and how do I use them?
- What do I do if the customer isn't answering?
- What should I do if a trip was booked with an incorrect price or commission?
- A customer showed up with more people than expected. What do I do?
- A customer showed up intoxicated. What do I do?
- Can I deny someone service based on safety reasons?
- My booking was canceled. Is the date still open for customers to book?